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IER

Contact Information

IER, Inc.
1000 Industrial Park Rd.
Belton, TX 76513
USA
Purchase Orders for Equipment, Parts, and Consumables

To place an order:

Email: PO@ier.aero
(254) 933-5050 FAX
To contact a service representative:
(254) 933-5000
(254) 933-5050 FAX

Payments

IER, Inc. Checks should be mailed to:

IER, Inc.
Attn: Accounts Payable
1000 Industrial Park Rd.
Belton, TX 76513
USA


Warranty And Repair Conditions
Repair: Dispatch for Service, Return Material Authorization, and Repair Status

Web: http://www.ier-tx.com
Email: support@ier.aero
PH#: (254) 933-5000

Warranty and Repair Conditions

1. Product Warranty Conditions
The IER warranty against malfunctioning and labor defects is submitted on the following conditions:

  • The warranty is applicable within the contractual warranty period.
  • The product has been used and maintained in accordance with IER specifications.
  • The product has neither been modified, nor altered, nor repaired by a third party not authorized by IER.
  • The product has not been damaged by any causes external to the product such as accident, water, fire damage, failure of the host system.
  • Only new IER-approved spare parts and consumables have been used.
  • Warranty does not apply to consumables.
  • The warranty shall be performed in IER repair center. IER, at its sole discretion, may repair or replace the defective part or product.


2. Repair Return Procedure
Prior to sending equipment to IER you must request a Return Material Authorization via phone, email, or the website's RMA tool.
Web: http://www.ier-tx.com/rma/index.aspx
Email: support@ier.aero
PH#: (254) 933-5000

The RMA number given by IER must be documented on the faulty equipment packaging.

Products Under Warranty
Repair lead-time: 10 working days or as specified by contract. IER will pay return shipment within the Continental US.
All faulty equipment within the US and Canada should be sent to the IER repair center as specified below:

Country
USA Canada
Address
IER, Inc.
1000 Industrial Park Rd.
Belton, TX 76513
PH# (254) 933-5000
IER c/o
Automatique Systeme Amerique, Inc.
4005 boul Matte
Brossard, QC J4Y 2P4

Attn: IER Repair RMA#



SERVICE BUSINESS

Dan Joliet, Sales and Service Director
Cell: 214-336-7383
E-mail: djoliet@ier.aero



IER PRODUCT

Carlos de la Cruz, Product Support Engineer
Phone: 254-933-5015
Cell: 254-760-9978
E-mail: cdelacruz@ier.aero



At all times we welcome you to visit us at http://www.ier-tx.com or http://www.ier.com.

Thank you for your continued support.